How can I acquire my first customer and scale my viral social media tool, and what social media ad and marketing strategies should I use?
I don’t know the specifics of your product, but mimicking what’s working for others is a reasonable first step. The tactics I use in my own social‑media advertising involve spending a lot of money for time, which isn’t ideal for you because you have plenty of time but limited cash. Instead of giving you a detailed walk‑through of my exact methods, let’s look at your situation more generally.
You’ve spent a lot of time building a tool that helps people go viral. The usual approach is to keep investing time and money into the product and then hope marketing will magically work later. That’s the opposite of what you should do. It’s far more effective to start by marketing and selling, then build the product only after you’ve validated demand. If you begin with demand, you’ll already have customers and a clear idea of what they actually want when you finally create the tool.
Rather than building a big inbound funnel for a product that might become obsolete, reach out directly to potential users. Pitch hypothetical offers or tools you could build if they show interest. For example, you could say, “Hey, I’m transitioning to software and think I could save you $10‑15k a month with a tool that does X, Y, Z. Would you be interested in a free version?” If they say yes, you have validation without even having a finished product. Modern AI lets you build functional tools quickly, so you can test ideas fast.
My recommendation: focus all your time and energy on marketing first. Validate the product through outbound outreach. If validation fails, iterate and try a new idea. This outbound‑first approach is the 80/20 play many high‑growth agencies use today, especially with AI accelerating development.
In practice, avoid inbound because it’s undirected and slow to show ROI. Set a target number of outreach contacts and define clear exit conditions—e.g., at least five booked meetings from a thousand messages. If you hit those metrics, then you proceed to build the product. Remember, you can market and sell an idea without a finished product; you just need a compelling concept and a way to communicate it.
We already work with any industry on anything they need—AI systems, business software, automations. The simplest way to start productizing is not to invent a new service, but to look at what you’ve already delivered that clients liked and double down on that. Make a list of every project you’ve done over the past year, pull the email threads, project files, and note the industries and types of work. Patterns will emerge: you’ll see which systems you built most often and, more importantly, which ones generated the most revenue. Use that data to decide which services to package. Then, reach out to the clients you built those high‑value systems for, remind them of the results, and ask for referrals and repeat business. Reactivating past clients is a low‑effort way to generate upsells—typically a 3‑4% uptake rate, and I’ve seen 15‑20% when I first started. Identify the most profitable, least time‑intensive product you’ve created—often an automated follow‑up agent or similar—and turn it into a repeatable checklist or product. Streamline the delivery: ask if you really need three discovery calls or if a single call or a form will suffice, reducing time investment and allowing you to raise prices, which is pure leverage. In short, catalog your past work, find the high‑margin, low‑effort services, market them to similar clients, reactivate old customers, and refine the process into a sellable product.
Josh's approach is perfect if you're not yet in the automation industry, don't have an automation business, or aren't freelancing; your only goal should be to go from zero to one as quickly as possible. Most people in Josh's situation try to jump from zero to a hundred right away, but the strategies for going from 0 to 1 are different from those needed to scale to 100. Josh is looking for a minimum viable strategy—similar to a minimum viable product—to avoid stagnation and quit, because he values feedback loops. This is the way I approach any business model in the 2020s, given how fast everything moves. Regarding your question about minimum tools and whether to focus on Upwork until you earn money: it depends on your financial situation. The quickest path from zero to one, in my experience, is to spam three methods: Upwork applications, cold emails, and community engagement. I call it spamming like a video game because, while quality matters, the law of large numbers ensures results if you send enough outreach. For Upwork, send many applications using a customized Loom video approach—record a short video saying, 'Hey, how's it going? I just saw your post for XYZ; let me show you exactly how I'd solve this.' Highlight your relevant experience (X, Y, Z) and past results. Even if you're new to Upwork, this personalized touch boosts your chances. For cold emails, use one of my offer formulas or cold email templates, then find an audience, split‑test two or three audiences, and gauge reply rates—especially positive replies. You can personalize with AI if you wish; my Nix cold email templates are available via the four‑step cold email copying system. For communities, identify groups and niches you're interested in (e.g., videography, dental clinic managers). Post hyper‑relevant content that provides value without selling immediately. For example, in a dental clinic manager community, share a strategy like 'end‑of‑insurance reactivation' that leaves voicemails about unused benefits. By consistently giving value over time, you become an authority and can start charging for your services. These three outreach methods—Upwork, cold emails, and community posting—constitute the minimum viable strategy for landing your first client.
What a great question. This is more a consulting and strategy perspective than a building one. Naturally, if you're trying to make more money and thinking, 'Ooh, what's a way to make more money? I know AI is all the rage—maybe we'll add an AI chatbot to our website,' but if the chatbot doesn't talk to anybody, it won't make you more money. You've stumbled on a universal problem for many service businesses: they just don't have any leads. The real point of value, the bottleneck you could fix, is usually lead generation. I don't know how many people visit their site daily, monthly, or yearly, so it's hard to suggest exactly what to do next, but you're on the right track. The usual thinking is: get leads first, then worry about optimizing how you deal with them, nurture them, and improve conversion rates later. In your opinion, what's the best automation to sell? Could you make a video on it? The best automation to sell is something that increases or encourages lead generation, which we discussed. One of the main systems I sell is a cold outreach system where I build distribution for someone from scratch for about $200–$300 a month ongoing. They start with zero leads in their pipeline—usually an agency—and after the system is set up, they get roughly 30 leads per month that want to book calls. This is a game-changer and easy to justify as an investment for companies whose bottleneck is lead generation, like most businesses under $50k–$100k per month in revenue. Think of it this way: I'm solving their most dire problem—no leads entering the business. I charge them $3,000–$4,000 a month, which is fine because without me they wouldn't even have a business making more than $3k–$4k a month. In my experience, the best automations to sell for small to mid-sized businesses are those that help the top of the funnel. If they already have an outbound system but aren't getting many leads, I'd recommend a speed-to-lead system. Anything close to the top of the funnel—whether outbound or inbound—helps a lot, and that's what I'd recommend.
Very straightforward. Basically you find winning advertisements out there — ads that are currently on Meta Ads Library or Google Ads Transparency Center. You find the best ads you can, then you rip them, parasite them, feed them into something like GPT-4.5, and replace it with your own brand. You want a big library of winning ad templates, also known as a swipe file. Feed that into AI, have it reproduce it with your own brand, and you'll do pretty good. You can parasite your way to success for the most part, because there's a sequence of mimetic templates out there — mimetic forms of things that are highly viral, highly attention-grabbing and scroll-stopping — that if you just duplicate for your own product, it'll work really well. People have been doing this since the beginning of time, but AI allows you to automate it to the point where you could build a system that does this completely automatically for a brand and then win. They do this for organic as well — my stuff gets ripped all the time, and I've done some ripping of other people as well. That's just kind of how it is.