I work with a digital marketing agency that wants to add an AI chatbot to a client's website, but the site gets little organic traffic. Is it worth implementing the chatbot, or should we first focus on getting traffic to the site?
What a great question. This is more a consulting and strategy perspective than a building one. Naturally, if you're trying to make more money and thinking, 'Ooh, what's a way to make more money? I know AI is all the rage—maybe we'll add an AI chatbot to our website,' but if the chatbot doesn't talk to anybody, it won't make you more money. You've stumbled on a universal problem for many service businesses: they just don't have any leads. The real point of value, the bottleneck you could fix, is usually lead generation. I don't know how many people visit their site daily, monthly, or yearly, so it's hard to suggest exactly what to do next, but you're on the right track. The usual thinking is: get leads first, then worry about optimizing how you deal with them, nurture them, and improve conversion rates later. In your opinion, what's the best automation to sell? Could you make a video on it? The best automation to sell is something that increases or encourages lead generation, which we discussed. One of the main systems I sell is a cold outreach system where I build distribution for someone from scratch for about $200–$300 a month ongoing. They start with zero leads in their pipeline—usually an agency—and after the system is set up, they get roughly 30 leads per month that want to book calls. This is a game-changer and easy to justify as an investment for companies whose bottleneck is lead generation, like most businesses under $50k–$100k per month in revenue. Think of it this way: I'm solving their most dire problem—no leads entering the business. I charge them $3,000–$4,000 a month, which is fine because without me they wouldn't even have a business making more than $3k–$4k a month. In my experience, the best automations to sell for small to mid-sized businesses are those that help the top of the funnel. If they already have an outbound system but aren't getting many leads, I'd recommend a speed-to-lead system. Anything close to the top of the funnel—whether outbound or inbound—helps a lot, and that's what I'd recommend.
No, you're absolutely right—warehouse management systems, enterprise resource planning, and inventory management systems are essentially dressed-up CRMs. If you understand how spreadsheets work, you'll understand how WMS and similar systems work; their UX is often clunky, but that's fine. Regarding VR 180 cameras: they're stereo cameras with a wide field of view that feel immersive in a VR headset; still early days with resolution needing work, but they could become a big industry in 5–10 years. I haven't used them yet, but they look exciting—two lenses recreating human field of view. I film them with OBS Studio. On your AI automation ideas for cold email: AI meeting note‑taking that sends key subjects and actionable steps to participants and updates the CRM is great. Automated email tagging and filtering is great. An AI concierge for Airbnbs and hotels answering common questions is reasonable. I'm not aiming to become a millionaire; I just want to sell simple sub‑$1K services to get off the ground. For mailboxes, I wouldn't recommend Hostinger for cold email—there's a reason big players avoid it. I'd suggest Zapmail at about $3.50 per mailbox (up to 10 or 100 mailboxes), which also handles DNS setup. Regarding pivoting into AI and automation: if I didn't think it made sense, I wouldn't be making videos about it all day, so my work already shows it's a good move. On starting an agency with no clients: outreach isn't a simple yes/no; it's about volume. How many outreach pieces did you send? How many Upwork or freelancer applications? How many community posts? How many people have you talked to, and over what time? If you haven't done enough, it's not that you're not good enough—it's just that you haven't put in the reps. Expecting results without sufficient effort is unreasonable. Why people fail to make money online: mostly because they can't stick with something long enough to see results. They expect success after a few days or weeks, like learning piano to a concert level in two weeks—impossible. You need years of effort; don't compare your chapter one to someone else's chapter 100. On hiring versus doing it yourself: hiring someone on Upwork or Fiverr to build templates isn't more efficient if your metric is cost or time, because you pay for work you could do yourself and add communication overhead. The only real efficiency gain is doing less of the work you dislike, but at this stage I'd optimize for making $100K rather than avoiding work you enjoy. On growing a coaching business: first, stop over‑analyzing your 'why' and start acting. Determine a set of daily revenue‑generating activities you can do every day for the next year that will drive the results you care about—financial goals. Define what you're selling (information/coaching). Put your offer in front of people, articulate how it solves their problems, and improve the offer as you deliver it. Learn and deliver in tandem. Reinvest profits to systemize outreach, lead gen, and sales, freeing time for systematization and growth. For example, join school communities and each day respond to ten women with health‑improvement suggestions, then move conversations to DMs, calls, and present your coaching offer. As you earn money, you can make the process more sophisticated.
The clearest example is Clarevo, which combines proven best practices--especially speed-to-lead--with software to maximize every dollar of ad spend. Without it, spending $20k on ads might yield only $40k (a 2x return). With Clarevo, the same $20k generates $120k because we contact leads instantly--calling within a millisecond of form submission, sending immediate texts, and using opinion-based dispositions and routing that adjust based on how recent the lead is. We continuously optimize via call and number rotation, local area-code targeting, dial-pattern frequency, and automated lead allocation to the top performers on the team. Power dialing ensures no time is wasted waiting for a call to connect; the moment you pick up, you're already on a live conversation. All of this can be built now using cloud-based drag-and-drop builders; we've bundled it into a dedicated platform for call teams that works equally well for inbound and outbound. It's one of the most effective tools I've ever used.
Lead‑generation and client‑onboarding systems make up roughly 70% of my revenue, so I focus on those bottlenecks first. The flow is: generate leads, close the sale, onboard the client, fulfill the work, then retain the client with follow‑up. AI agents are getting better, but the real money comes from solving concrete bottlenecks, not fancy chatbots. My process is simple: look at an average business’s pipeline, identify the biggest bottleneck, and ask how you can do that step faster or better. I often reference the Theory of Constraints (see "The Goal" by Eli Goldratt) to frame this. Most bottlenecks are at the top of the funnel—lead generation—so start there. For each bottleneck, map what’s currently being done and brainstorm ways to automate or accelerate it. Specific tools help, but the core is understanding the pipeline and continuously removing constraints.
All agencies share the same fundamental shape: lead generation at the top (via ads, cold emails, cold calls, etc.), which funnels into a sales event (typically a discovery or closing call). From there you onboard the client, fulfill the promised service, and manage the client—checking in on progress—before delivering the project, possibly with a revision cycle that leads to another transformation event where you resell them. I’ve documented this shape in the three automation agency sales flows and a roadmap to $25k/month automation that you can download for free. The real key to success isn’t becoming a top AI or automation specialist; it’s becoming a good business person who understands the container (the agency model) and what you put inside it. This mindset can be learned in a couple of weeks, and you don’t need to be expert at the specific service you’re offering.