#158 · Your outbound sucks. Here's how to fix it

youtube ↗Cold Email

When running a cold outreach system for clients, should we set it up the same way as we do for ourselves—same mailboxes, domains, and handling the warm‑up period risk?

Yes, the system you run for a client is essentially the same as the one you use for yourself. You’ll discuss how many mailboxes they need, set them up in the same way, and often have them purchase domains that match their brand. The three‑week warm‑up does carry a dip risk, which is why you have the client cover that cost up front. Beyond the outreach mechanics, I often advise clients that once they’ve built a service business they can eventually move into info products—courses, memberships, templates, ebooks, SaaS, or even hardware—because those scale better once you have distribution.

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Related answers

youtube ↗Sales

Nick asks: when should you mention offloading subscription costs to the client during the sales call and process? How do you set up the client’s API keys and webhooks? Also, when building an automated cold‑outreach system using Instantly, do you require clients to buy domains and wait through the 21‑30‑day warm‑up, or is there a more efficient method?

I mention the subscription cost upfront, both on the sales call and in the proposal, so there are no surprises later. For API keys and webhooks, I handle the setup on the kickoff call: I guide the client through signing up for each platform, obtain the necessary access, and by the end of the call I have everything I need, so I never have to ask again. Regarding domains, I don’t make clients go through a manual warm‑up. I use pre‑warmed domains from providers like Instantly, Zap Mail, or Puzzle Inboxes, purchase the domains right after the kickoff (often within 24 hours), and start sending immediately. This lets you generate leads the same day—potentially five to ten leads—without waiting weeks.

sales callsubscription pricingapi setupdomain warm-up
youtube ↗Cold Email

When buying pre-warmed domains for a client's cold email setup, do you buy them yourself or does the client buy them? Same question for tools like Instantly — do you include that cost in your fee, or mention it to them as a necessary add-on?

Either approach works, and I've tried both. These days I have the client sign up themselves — after the kickoff call, the system starts running right away. But if you're just starting out and don't have the credibility to make clients trust the value upfront, buying the domains/tools yourself can help get the ball rolling and put the liability on you. I've done that before too — a client pays, the kickoff call is a few days out, so I go buy pre-warmed domains and roll the campaign myself so that by kickoff, I can already show a few booked meetings, which is an extremely strong first impression. There's no single right way to do it, it's really a liability tradeoff.

domainswarm-uptool costsclient onboarding
youtube ↗Cold Email

When deciding between pre-warmed and self-warmed mailboxes for a cold email client, what factors drive the decision—speed to launch, deliverability, cost, or something else? Also, does using pre-warmed mailboxes on a client's domain affect their domain or brand reputation, or is it a non-issue? Is self-warming a false economy?

There's a lot of AI jargon in your question; I recommend asking without AI. You're misunderstanding how pre-warmed mailboxes work. Pre-warmed mailboxes are purchased and warmed up by a provider for 20–30 days ahead of time, so you can't choose the domain—you get whatever domain the provider uses, like internetgrowth.ai. The value is you can send from day one, versus buying your own domains and warming them up, which takes about a 21-day lead time. The trade-off is higher cost and using domains that aren't yours. I use pre-warmed mailboxes for big clients when I need fast results—if their current offers or sending setup are poor, I buy pre-warmed mailboxes (sometimes out of pocket, sometimes client-paid) and start sending immediately with a high-performing offer, often generating five opportunities within 24 hours. For small clients with limited budgets, I avoid pre-warmed due to cost. Pre-warmed is a tool, not perfect, but useful when a client needs to send quickly.

pre-warmedcold emaildeliverability
youtube ↗Cold Email

I have an automated cold‑email stack targeting small US businesses from Seoul; what advice do you have for getting my first client and how should I price my service?

I praised the stack and said the key is to treat outreach as a lever. Early months will have a low input‑to‑output ratio, but as you refine your process you’ll see massive leverage gains. I advised starting with Upwork to build credibility and earnings, then add cold‑email outreach in parallel. Don’t abandon the core lever (Upwork) while you experiment with outbound. Focus on improving average revenue per user—if you can tie your emails to an upsell or higher‑value service, you can justify higher pricing. Start with a modest package to get the first client, then increase rates as you accumulate case studies and results.

cold emailpricingupworkoutbound