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#158 · Your outbound sucks. Here's how to fix it

youtube ↗Agency Operations

I’m in Malaysia and want to start an automation business, but the market feels saturated with WhatsApp bots. What advice do you have?

My number one piece of advice is to just get up and start talking to people. It doesn’t matter that there are many WhatsApp bot creators; saturation is a misunderstanding. Most people aren’t trying to build $1 million‑a‑month companies, they just want a lifestyle business. If you understand that, you realize commoditization doesn’t matter. There’s room for another entrant in any market, and you can carve out a $5‑10 k‑a‑month business without issue.

automationstartupmalaysia

Related answers

youtube ↗AI & Automation

Is selling chat bots and CRM still viable in the next couple years, what systems will be in demand now and in the future, and how can I overcome running out of ideas for retainers and delivering less value to a $3,500/month AI automation client?

Yes, selling chat bots will remain viable and actually increase in value as they become more intelligent and easier to implement. CRM and structured data will also stay in demand. For services, focus on systems tied to revenue because they’re easier to justify and have higher perceived impact than backend optimizations. To overcome running out of retainer ideas and delivering less value, list what the client currently does to generate revenue, list what others use to generate revenue, find the overlap, and build systems that help them do the effective activities. Avoid low‑return activities like excessive LinkedIn posting; instead, double‑down on high‑return channels such as trade shows. This approach lets you quickly justify your retainer value.

chat botscrmretainerai automation
youtube ↗Niches

As someone with a software development and cyber background who has built sites and one automation pipeline but hasn't done any outbound, offers, or positioning, and is interested in cyber, web app, dev, and automation, what should I focus on and how should I put myself out there to become a one-stop shop?

It's a common problem for beginners to spend too much time thinking about the business model instead of actually doing it. You're likely stuck in your head wondering what niche to pick, how to reach people, and which platforms to use. Rather than overthinking, you should test an idea in the market. Pick three things: choose an outreach minimum per day on platforms you have experience with—like DMs on Instagram, X, LinkedIn, communities, Reddit—and run it for a month without changing anything. After 30 days, if you do about 10 pieces of outreach per platform, you'll have contacted nearly 1,000 people, giving you real data to inform your next step. For example, you might find that your web development offer converts at 2.9% while your cyber offer doesn't perform as well, letting you focus on what works. This approach turns you into a scientist of your own life, gradually carving out the solution space and increasing your chances of success.

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youtube ↗Pricing

I’m pitching a customer‑support chatbot for an e‑commerce store that handles WhatsApp and Instagram DMs. How should I price the setup fee and monthly retainer?

First, figure out how much revenue the client currently makes and estimate the incremental lift your chatbot will provide. If you calculate that the bot will generate an extra $3,000 per month, a reasonable pricing model is to charge about 30 % of that added value. In this example you could charge roughly $1,000 per month for ongoing maintenance and a one‑time setup fee around $1,485 (plus a monthly maintenance component of about $943). In practice most chat‑bot services sell for around $1,000 per month; larger, more hands‑on implementations can command higher fees, but a good rule of thumb is to price based on the value you deliver, not just the hours you work.

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