What can agency owners learn from your journey, and are there principles that work across other niches or countries?
Stop trying to figure everything out in your head and start treating your business like a research experiment. Create hypotheses, commit to a set amount of market interaction—like sending a thousand emails or commenting on a thousand posts—then objectively analyze the results. You can’t solve problems in isolation because you don’t know enough, you don’t know what you don’t know, and your mental models are outdated. Real‑world market data is the only reliable guide. Test ideas, observe the minimal impact on your brand, and use the 10‑15% of experiments that actually work as the margin that crushes competitors. Treat your agency as an R&D lab and you’ll succeed.