#68 · Should AI Automation Agencies Build Custom Tools in 2025?

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For a cold email system that relies on paid platforms like Instantly, should I cover those platform costs by charging the client a small monthly maintenance fee, or should I have the client pay for the platforms directly?

There's only a minor difference between the two — either works. If having the client pay directly is a limiting belief for you, just get them to pay you instead. But the benefit of having the client sign up for the platform themselves is affiliate revenue: you can get a cut of their Instantly signup (e.g. 30-40%), so if they spend $100/month you've effectively made yourself an extra $40/month, plus there's perceived value in being a platform partner. I personally prefer having the client own the whole tech stack and sign up directly, mainly to avoid liability — when a client inevitably stops working with you (it happens a lot), you don't want to be stuck handing off usernames/passwords for tools you're sharing. Yes, it takes a bit longer to onboard since you have to walk them through signup on a kickoff call, but it eliminates that handoff problem entirely.

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Related answers

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How do you set up a cold‑email system for a client and what do you charge for setup and retainers?

My standard offer was a $1,980 setup fee plus 7 % of the revenue generated. I also had a higher‑priced option at $2,930 setup plus $120 per lead, and a pure pay‑per‑lead model. I recommend starting with a setup fee, then adding a monthly retainer, then moving to pay‑per‑lead, or for tight‑budget clients offering a setup plus a revenue share (like I did) to align incentives and get your foot in the door while you gain experience.

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youtube ↗Cold Email

When buying pre-warmed domains for a client's cold email setup, do you buy them yourself or does the client buy them? Same question for tools like Instantly — do you include that cost in your fee, or mention it to them as a necessary add-on?

Either approach works, and I've tried both. These days I have the client sign up themselves — after the kickoff call, the system starts running right away. But if you're just starting out and don't have the credibility to make clients trust the value upfront, buying the domains/tools yourself can help get the ball rolling and put the liability on you. I've done that before too — a client pays, the kickoff call is a few days out, so I go buy pre-warmed domains and roll the campaign myself so that by kickoff, I can already show a few booked meetings, which is an extremely strong first impression. There's no single right way to do it, it's really a liability tradeoff.

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youtube ↗Cold Email

What's the difference between your cold email system and a paid ads campaign with a full funnel in terms of ROI? Do you get better outcomes with cold email, and is that why you recommend it? What are the best outbound strategies to get clients based on your experience? Could you give an example with a $100/month budget?

I bootstrap the vast majority of my business using cold email, which is why I encourage everyone I know to use it. The cost per acquisition (CPA) with cold email is significantly lower than with paid ads—in 99% of cases it's not even funny how much lower it is. With cold email, you trade the inherent scalability and automation of ad platforms (like Google and Facebook's automated tweaking and tripwire offers) for the time you or a salesperson spend communicating one‑on‑one with prospects. Because you're investing that time, the CPA drops dramatically—for example, you might spend around $5 to acquire a $5,000 product, whereas with ads you could spend $350 or more for the same lifetime value. Even with a $100‑per‑month budget, you can't realistically run an ad campaign; the time, energy, and money required to set up and optimize the ads would be prohibitive. Cold email lets you use that budget effectively by focusing on direct outreach.

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