Should you send Upwork proposals with Looms or text, and what are examples of common problems you can assume prospects have so you can offer solutions upfront?
I always send Upwork proposals with a Loom video or a high-value personalized asset, such as a detailed Google Doc breakdown with an embedded personalized video. Giving away free, highly tailored value significantly boosts reply rates on Upwork to around 50–60%, meaning one out of every two people who view your proposal responds. As for guessing prospect problems, most service businesses within a niche struggle with the exact same core issues: 1) Reach: They lack brand visibility, so you pitch doubling their reach. 2) Lead Intent/Ads: Their ad conversion is low, so you offer to triple their ROI or reduce ad spend. 3) Conversion Process: They lack standardized sales scripts, proposal frameworks, and structured follow-ups. 4) Lifetime Value (LTV): Their Average Order Value equals their LTV because they only sell once to a client. If you help them drive repeat orders and raise LTV by 25%, you instantly increase their entire business revenue.